MY POLICIES
Technical Service Policies
1) At Trichology I do not promote any client leaving the salon after a chemical service with wet hair. As a professional stylist I need to be able to critique my work before you leave, and chemical services can change in look, texture, and quality from wet to dry. If you do choose to leave with wet hair, you forfeit any and all liability on the part of Trichology Stylists. Any service that is not to your satisfaction will in no way be changed, fixed, or altered at the expense of Trichology Stylists, and the expense will fall upon you.
2) If you are given specific instructions on how to care for your chemical service, you must follow these instructions to the letter, in order for Trichology to live up to the guarantee. For example, if you receive an American Wave service, you will be instructed to not wash your own hair for 48 hours. You will then return for a follow-up appointment where I will wash your hair for you. This is to ensure that the wave holds, as washing it too soon, or with heavily sulphated shampoo, can eliminate your wave. This also gives me a chance to check my work and ensure that it did what I expected from the service. If I suspect that you have washed your own hair before returning for your follow-up appointment, I will no longer guarantee your wave. The same is true for things like fashion colours. If I recommend when to wash it and with what type of product, it is for a good reason. Please trust my recommendations for the longevity of your services.
Late & No Show Policy
At Trichology Stylists, I try my hardest to ensure that everyone is given equal and fair treatment. I book my clients very similarly to the way appointments are booked in a doctor’s office. If you show up late for a doctor’s appointment, you will be asked to re-schedule your appointment so that the next patient (that shows up on time) is not made to wait. Late clients create a domino effect on my day as well. It would not be fair of me to ask my next guest to wait because you showed up late. Hair can be unpredictable, and I may fall behind even when everyone shows up on time, so to add squeezing in a late client on top of this, is unfair to our other guests.
If you know that you are going to miss your appointment, please provide me with a minimum of 24-hours notice. I do charge any appointments that are not cancelled at least 24hours in advance, 50% of the “pre-booked services” cost upon their next visit to the salon. (I always consider the circumstances of a cancelled appointment before charging this fee).